Payment

What currency will I be charged in? 

Our prices are listed and will be collected in Singapore Dollars (SGD). If you're not paying in SGD, the amount charged to you will reflect your selected payment mode’s conversion rates and fees. 

Our site supports the viewing of multiple currencies. To view prices in a different currency, select your chosen currency from the navigational menu. Please note that these are just estimates and final charges are still dependent on the conversation rates and fees of your mode of payment. 

Shipping

I’ve put in my order! What happens now? 

Thank you for your support! Once we’ve received your order, items will be processed for delivery in 3-5 working days.

We are currently shipping all orders from Singapore. Domestic orders will generally take 3-5 business days. International orders will depend on destination and estimates will be provided by DHL, UPS or Fedex.

Delivery times depend on where in the world you are buying from, but we will always provide a tracking number. Please email us if you have a preferred delivery method.

All orders above SGD $200 (approx. USD$150) will receive free shipping. 

We currently offer the following shipping options: 

    Within Singapore:

    • Free Shipping on all domestic orders
    • Express Shipping: we currently do not offer expedited shipping as most orders will get delivered within 3-4 via NinjaVan. If you do require your order sooner, please contact us directly at hello@wraycrafted.com

    To the Rest of the World serviced by DHL/UPS/Fedex:

    • Flat rate of SGD$20 on orders under SGD$200
    • Free Shipping on orders above SGD$200
    • Express Shipping at SGD$40

      Please note that you will be responsible for paying any additional customs and/or duties/charges incurred. These additoinal fees are only charged when an item enters a port and varies from city to city.

      We advise that you to check with your local customs office and courier providers for more information.

      Exchanges & Returns

      Can I exchange or return what I’ve bought? 

      We accept exchanges and returns on unworn items returned in its original condition and packaging for up to 10 business days from the delivery date. 

      In order to keep our prices fair, we have not added an exchange and returns buffer cost to our prices. We prefer not to do this as we find that this practice passes the buck on to other customers. As such, shipping costs for exchanges and returns will be borne by you. A small restocking fee may also apply.  

      Once we've received your items, we'll process successful exchange and returns in 5-7 working days. We strongly recommend that you mail your items back to us by tracked mail as we will not be held responsible for packages that fail to reach us.

      If you are looking to make an exchange or return, please email us to kick off the process. 

      We understand that there are certain challenges that comes with buying online, so if you have any questions that are not answered by our size chart or item descriptions, please drop us an email and we’ll be happy to assist. 

      I’ve received a faulty, damaged item or wrong item

      Oh no! We’re sorry this has happened, please contact us at hello@wraycrafted.com and we’ll sort this out. 

      General 

      What exactly does small/limited batch mean?

      Being a small batch label means that we choose to move away from mass production and only produce what we need. 

      We do this to aid sustainability by minimising waste and help ensure that makers are provided with enough time to focus on producing high quality pieces. You can find out more about our process here

      This does mean that only a limited number of pieces are made each run. However, based on interest and available fabric stock, we may occasionally be able to remake pieces.  

      If you have your eye on a piece that’s already sold out, please email us so that we can get in touch if a second run is in the works. 

      So are you a fair-trade / ethical fashion label? 

      We understand the importance of shopping within your value system, to find out more about ours, click here 

      Why isn’t my piece exactly like the one in the photo?

      Care has been taken to ensure that colours in our photos appear as true as possible. However, with differences in screen resolution, we can’t be sure we get it right 100% of the time. As for handwork and dyeing, with each piece being done by hand, natural variance is expected. We love the one of a kind nature of these pieces and hope you will too.

      I have questions about sizing

      Don't see your size or need help deciding? Contact us, we're happy to help!

      Inclusive sizing is long term goal for us but we are currently still figuring out and perfecting our size and fit. If you are in love with something but don't see it in your size and please drop us an email to let us know!

      Contact Us

      We’d love to hear from you! If you have a questions we haven't addressed here, feedback to share, want to work together or even just want to say hi, please drop us an email at hello@wraycrafted.com